Community Manager / Support Engineer

Responsibilities

• Handling incoming and outgoing tickets/emails
  
• Making use of our social media channels to engage with the Hoplr community
  
• Proactively supporting the Customer Success team and handling all incoming requests
  
• Identifying and documenting bugs or pain points for the engineering and product teams
  
• Follow-up on customer messages
  
• Mastering all Hoplr features
  
• Helping users get the most out of community network Hoplr through various learning channels (e.g. on-site info evenings)

What we're looking for

• You have experience empathically answering emails or chats
• Language skills in Dutch, French and English
  
• You know when to ask for help, but you can also dig in to find solutions yourself
  
• You are an advocate for high-quality standards, innovation, and excellent user experience
  
• Calm and empathetic - you can adapt to any situation by personalising responses and educating our community

Our offer

• A competitive salary package with means of transport
• Your work has an impact on a community of over 500,000 Hoplr members and more than 100 customers
• A no-nonsense environment with great appreciation for the work you do
• Homework, field work and two easily accessible offices near Ghent

What is Hoplr?

Hoplr is a closed social network that focuses on social interaction between neighbours, and their engagement in the local community. Hoplr is used for exchanging items, organising neighbourhood events, reporting problems or break-ins, finding lost pets, getting to know neighbours, talking about local themes, and much, much more.