Responsibilities
- Handling incoming and outgoing tickets/emails
- Making use of our social media channels to engage with the Hoplr community
- Proactively supporting the Customer Success team and handling all incoming requests
- Identifying and documenting bugs or pain points for the engineering and product teams
- Follow-up on customer messages
- Mastering all Hoplr features
- Helping users get the most out of community network Hoplr through various learning channels (e.g. on-site info evenings)
What we're looking for
- You have experience empathically answering emails or chats
- Language skills in Dutch, French and English
- You know when to ask for help, but you can also dig in to find solutions yourself
- You are an advocate for high-quality standards, innovation, and excellent user experience
- Calm and empathetic - you can adapt to any situation by personalising responses and educating our community
Our offer
- A competitive salary package with means of transport
- Your work has an impact on a community of over 500,000 Hoplr members and more than 100 customers
- A no-nonsense environment with great appreciation for the work you do
- Homework, field work and two easily accessible offices near Ghent
What is Hoplr?
Hoplr is a closed social network that focuses on social interaction between neighbours, and their engagement in the local community. Hoplr is used for exchanging items, organising neighbourhood events, reporting problems or break-ins, finding lost pets, getting to know neighbours, talking about local themes, and much, much more.
