Knowledge centre for neighbourhoods and citizen engagement

Knowledge centre for neighbourhoods and citizen engagement

Meet with our experts in an annual strategy session per programme. Count on their guidance and advice with your local projects.

120+ Customers
50+ Projects
650,000 Users

Our programmes

Community care

Community care

Our view

Hoplr brings people together who have nothing in common but their place of residence. We connect citizens with different backgrounds, mother tongues, opinions, cultures and ages around all kinds of neighbourhood-related themes. Even though these contacts are often short and superficial, they form an important link within the everyday support network. Because of its proximity, the neighbourhood offers an enormous potential of skills, knowledge, time, materials,... In other words, Hoplr makes the neighbourhood's social capital more accessible, which leads to more inclusion and engagement within the local community.

No local community = no inclusion | No engagement = no citizen participation


Our expertise

Our experts have a heart, soul and gift for bringing people together. By connecting stakeholders and (physically) entering into dialogue, they activate the social capital of the neighbourhood. Behind the scenes, they work on the social fabric of the Hoplr neighbourhoods and assist our clients with strategy sessions for online and offline community work.

Call on our experts for your project:

  • Developing community-building initiatives
  • Matching help requests and offers
  • Stakeholder management and community building
  • Analysis of the social DNA
  • Organisation of neighbourhood activities
  • ...
Community care

Communication

Communication

Our view

Every neighbourhood has a communication infrastructure. It consists of the channels through which residents receive and share news, ideas, opinions, requests for help,... about the neighbourhood. But also the interactions with other stakeholders such as local governments, public organisations and project developers make up an important part of the local communication infrastructure. All of this contributes to the knowledge, engagement and social cohesion within the neighbourhood.

In other words, a well-functioning communication infrastructure is crucial in stimulating neighbour help, public support and citizen participation.

Neighbourhood communication leads to higher engagement. Conversely, a strong community is engaged and mobilised more easily.


Our Expertise

Clear communication is not just an art in itself. It is an important responsibility when it comes to neighbourhood-related matters: public support creation, environmental communication, sensitisation, activation, etc. Based on a communication plan and accessible language, our experts convey your message clearly.

Call on our experts for your project:

  • Maximising participation
  • Designing a communication campaign
  • Public support and expectation management
  • Accessible writing (complex or sensitive matters)
  • Stimulating and moderating dialogue
  • ...
Communication

Public participation

Public participation

Our view

With Hoplr in your city, you stimulate engagement on the level of the neighbourhood. Social cohesion, physical meetings and involvement are the basic requirements to achieve meaningful citizen engagement. It is all about conversation, working together and often getting your hands dirty. Move from communicating to participating. A smart city listens, knows what is going on and works on a more qualitative decision making process, in collaboration with its inhabitants.

Public participation through Hoplr shifts the focus from the individual to the local community. This way, we involve the silent majority.


Our expertise

Citizen participation is an important task that brings along various challenges. Which method is most suitable? How do you safeguard representativeness? How do you translate a policy question into a participation question? What conclusions can you draw from a survey? Our participation experts are academic profiles who get excited by both data analysis and fieldwork.

  • Call on our experts for your project:
  • Stimulating citizen initiatives
  • Plan of action for participation projects
  • Moderate offline participation moments
  • Designing and conducting citizen surveys
  • Processing, analysis and reporting
  • ...
Public participation

Neighbourhood scan

Neighbourhood scan

Hoplr firmly believes in the power of the collective. The social capital of a neighbourhood provides residents with everything they need to face local challenges. By mapping diverse stakeholders and their potential, residents and local organisations become aware of the immense value of neighbourhood relations. This enables them to take action more independently, which positively impacts public support and increases the chances of success.

"A neighbourhood scan is an analysis of the neighbourhood, for the neighbourhood, by the neighbourhood. Only in a collaborative manner can we make community members aware, engage and mobilise them."


Our knowledge centre is the team par excellence to carry out an impactful neighbourhood analysis. Community management, data analysis and neighbourhood work: three elements that are indispensable in order to work together towards warm and sustainable neighbourhoods. And, coincidentally, all three themes about which our team has plenty of knowledge, experience and enthusiasm.

  • Project design
  • Representative sample
  • In-depth interviews
  • Moderation workshops
  • Extensive reporting
  • ...
Neighbourhood scan

Neighbourhood Concierge

Neighbourhood Concierge

Our view

Every local government faces the challenge of increasing pressure on elderly care. And not all people who need help, find their way to the right offer. In this respect, the neighbourhood holds immense potential for vulnerable and less mobile groups – elderly in particular. 

For those who cannot rely on friends or family, the neighbourhood may offer an important network of social relations and support. And for those who are not mobile, the proximity of the neighbourhood undoubtedly provides a critical link in the care network.

“The more numerous the threads within a social network, the smaller the mesh of the social safety net.”


Our expertise

We understand the potential of a close-knit neighbourhood network, perhaps better than most. Thanks to our years of experience with Hoplr and community care, however, we've seen that questioning and role ambiguity prevent vulnerable people from fully utilising the neighbourhood network. That is why our knowledge centre developed the Neighbourhood Concierge.

Call in our experts for your community work:

  • Announcing the offer
  • Introduction and regular check-ins with members
  • Capturing requests for help
  • Developing a network of volunteers and care providers
  • Monitoring of members and carers
  • ...
Neighbourhood Concierge

Case studies

Documentation

Citizen participation:

Hoplr functionalities for citizen participation with the local community
Hoplr makes it easy for citizens to rely on each other and on the social capital of the local community. Social cohesion, offline meetings and local engagement are the basic requirements for achieving meaningful inclusion and citizen participation.

Positivity in neighbourhoods:

How we keep our communities positive and constructive
Social media lead to radicalisation. You often hear or read it. But why is that? Is it even true? And how do we make sure the Hoplr neighbourhoods remain positive? Traditional social media are focused on the individual. A feed tailored to one’s ideas and interests, and filled up with advertisements; it can lead to a distorted worldview.

Practical Examples:

Citizen communication through Hoplr
It’s Hoplr’s mission to bring neighbours closer together. But that’s not all we’re in for. By facilitating citizen communication, citizen participation and community care, we aim to bridge the gap between local governments and their citizens. In this article, we’ll take a closer look at which messages are most commonly posted by external parties, each accompanied by some real life examples.

Community care:

Inspiration and 10 practical tips to digitally stimmulate community care
An inclusive local community is one where neigbours know and take care of one another. As a community worker, you're looking for ways to stimulate social cohesion and care among members of the local community. Digital neighbourhood network Hoplr can undoubtedly be of help. Let us inspire you with these 10 practical tips.

Reaching citizens:

How municipalities are successfully extending their reach on Hoplr
In municipalities Boechout, Sint-Katelijne-Waver, Bornem, Schilde, Hove, Olen, Mechelen, Veurne, Ranst and Kalmthout, 30 to 40% of all households are registered on Hoplr. This is because some local governments consistently take actions to promote the neighbourhood network among citizens.